SELF-SERVE CUSTOMER SUPPORT

Reduce Support Tickets with In-App Support

Automate customer support with product walkthroughs and tooltips. Predict user issues before they happen with Product Analytics and Surveys.

Improve activation & time-to-value
Help users without leaving product
Guide users to new features
Reduce user drop-off
Help users without leaving product
Improve product adoption
Design better experiences
Drive customer retention
Improve feature adoption
Optimize product funnels
Activate new users
Build guided product flows
Built for large-scale teams
Enterprise-grade security
Expert implementation and strategy
Learn more about Userpilot
Product adoption insights
How teams grow with Userpilot
Explore product growth content
SaaS product metrics benchmarks
Learn from top product thought leaders
Start instantly creating product experiences
Find out how we can help you save time
Latest product updates

Provide instant answers with on-demand Resource Center

Help users find answers quickly with the Resource Center. Add modules like FAQs, videos, and how-to articles, and let users search your knowledge base directly within your product.

Educate customers and collect information at scale

Reduce onboarding and support calls by collecting customer information at scale and guiding users with contextual in-app guides and tooltips.

Focus on the right customers with granular segmentation

Identify and prioritize high-value accounts by segmenting your customers by role, revenue, plan, or any other attribute.

Track and improve customer satisfaction

Use Analytics Dashboards to monitor key metrics impacting customer satisfaction and health scores: NPS, CSAT, and CES scores, retention and churn rates, and more.

"Helping us solve customer-facing problems with fast turnarounds"

Take Your Product Experience to the Next Level

Osano reduced support ticket volume by 25%, significantly reduced delinquent churn, and increased expansion revenue

“We have seen a substantial decrease in repeated questions once we implemented the Resource Center.”

Security standards at Userpilot

As a vendor that processes millions of data points on a daily basis, we take our customers and their users’ data very seriously.

Our data is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud.

• SOC 2 Type II
• GDPR
• HIPAA