# CHURN PREVENTION

## Proactively Reduce Customer Churn

Identify reasons for churn with Product Analytics and in-app Surveys, and use these insights to guide your users and improve retention.

Improve activation & time-to-value  
Help users without leaving product  
Guide users to new features  
Reduce user drop-off  
Help users without leaving product  
Improve product adoption  
Design better experiences  
Drive customer retention  
Improve feature adoption  
Optimize product funnels  
Activate new users  
Build guided product flows  
Built for large-scale teams  
Enterprise-grade security  
Expert implementation and strategy  
Learn more about Userpilot  
Product adoption insights  
How teams grow with Userpilot  
Explore product growth content  
SaaS product metrics benchmarks  
Learn from top product thought leaders  
Start instantly creating product experiences  
Find out how we can help you save time

## Reduce new user drop-offs with better onboarding

Retain more users with timely, personalized onboarding. Create [In-app Guides](https://userpilot.com/product/user-engagement/user-onboarding-guides/), [Checklists](https://userpilot.com/product/user-engagement/onboarding-checklists/), [Tooltips](https://userpilot.com/product/user-engagement/tooltips-hotspots-and-banners/), and [Banners](https://userpilot.com/product/user-engagement/tooltips-hotspots-and-banners/) with a visual editor – no coding or CSS required!

## Measure and improve retention with Cohort Analysis

Use Retention and Cohort Analysis to identify groups of users with the highest and lowest retention rates and understand churn factors.

## Track key retention metrics with Analytics Dashboards

Monitor key metrics that impact retention and churn: DAUs, MAUs, free-to-paid conversion rate, time-to-activation, and more.

## Prevent user churn with Surveys

Create 30+ in-app surveys, such as NPS, CSAT, and CES, to get qualitative insights.

Reach out to users to find out how they use your product or run exit surveys to identify and fix areas of friction.

## Identify user paths that lead to higher retention

Use Path Analysis to understand how users discover core features that drive retention. Visualize the paths of users that dropped off and remove bottlenecks.

## Take Your Product Experience to the Next Level

## Kontentino improved new user activation rate by 10% in 1 month

“Userpilot helped Kontentino improve their first and second run user experience. Kontentino saw a 10% increase in user activation as well as improvements in 1-week retention.”

## Security standards at Userpilot

As a vendor that processes millions of data points on a daily basis, we take our customers and their users’ data very seriously.

Our data is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud.

- SOC 2 Type II
- GDPR
- HIPAA