CHURN PREVENTION

Proactively Reduce Customer Churn

Identify reasons for churn with Product Analytics and in-app Surveys, and use these insights to guide your users and improve retention.

Improve activation & time-to-value
Help users without leaving product
Guide users to new features
Reduce user drop-off
Help users without leaving product
Improve product adoption
Design better experiences
Drive customer retention
Improve feature adoption
Optimize product funnels
Activate new users
Build guided product flows
Built for large-scale teams
Enterprise-grade security
Expert implementation and strategy
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Reduce new user drop-offs with better onboarding

Retain more users with timely, personalized onboarding. Create In-app Guides, Checklists, Tooltips, and Banners with a visual editor – no coding or CSS required!

Measure and improve retention with Cohort Analysis

Use Retention and Cohort Analysis to identify groups of users with the highest and lowest retention rates and understand churn factors.

Track key retention metrics with Analytics Dashboards

Monitor key metrics that impact retention and churn: DAUs, MAUs, free-to-paid conversion rate, time-to-activation, and more.

Prevent user churn with Surveys

Create 30+ in-app surveys, such as NPS, CSAT, and CES, to get qualitative insights.

Reach out to users to find out how they use your product or run exit surveys to identify and fix areas of friction.

Identify user paths that lead to higher retention

Use Path Analysis to understand how users discover core features that drive retention. Visualize the paths of users that dropped off and remove bottlenecks.

Take Your Product Experience to the Next Level

Kontentino improved new user activation rate by 10% in 1 month

“Userpilot helped Kontentino improve their first and second run user experience. Kontentino saw a 10% increase in user activation as well as improvements in 1-week retention.”

Security standards at Userpilot

As a vendor that processes millions of data points on a daily basis, we take our customers and their users’ data very seriously.

Our data is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud.

• SOC 2 Type II
• GDPR
• HIPAA