# USERPILOT FOR CUSTOMER SUCCESS AND SUPPORT

## Onboard, Retain, and Upsell Customers

Onboard users and promote features with in-app guides. Track churn, NPS, and customer satisfaction metrics — all in one place, no coding required.

- Improve activation & time-to-value
- Help users without leaving product
- Guide users to new features
- Reduce user drop-off
- Optimize product funnels
- Activate new users
- Built for large-scale teams
- Enterprise-grade security
- Expert implementation and strategy

## Delight new customers with better onboarding

Help new customers quickly discover value with a personalized onboarding experience — no coding or CSS required!

Reduce 1:1 onboarding calls by guiding users at scale.

## Reduce churn by identifying at-risk customers

Understand why users churn with easy-to-use analytics, NPS, CSAT, and no-code [In-app Surveys](https://userpilot.com/product/user-feedback/).

Quickly identify at-risk customers and address their issues with personalized [In-app Guides](https://userpilot.com/product/user-engagement/user-onboarding-guides/).

## Identify upsell opportunities

Segment users to identify upgrade patterns by role, plan, sign-up date, or any other attribute.

## Reduce support tickets with self-serve support

Help users find answers quickly with the Resource Center. Add modules like FAQs, videos, and how-to articles, and let users search your knowledge base directly from your product.

## Track and improve customer satisfaction

Use Analytics Dashboards to monitor metrics impacting customer satisfaction and health: NPS, CSAT, and CES scores, activation, retention and churn rates, and more.

## Why CSMs love Userpilot?

#### No-code  
DIY platform so you aren’t blocked by engineering

#### All-in-one Platform  
Use a single platform for analytics, in-app guidance, surveys, session recording & more!

#### Actionable Insights  
Don’t collect insights in silos. Build in-app guides with your data

## Take Your Product Experience to the Next Level

## How GrowthMentor drastically reduced their support tickets

“Userpilot helped GrowthMentor reduce support tickets by 83%”. If you’re wanting to tackle that mountain of tickets for yourself, then get started with Userpilot and automate your onboarding process today.

## Security standards at Userpilot

As a vendor that processes millions of data points on a daily basis, we take our customers and their users’ data very seriously.

Our data is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud.

- SOC 2 Type II
- GDPR
- HIPAA