Userpilot AI: Real-Time Insights, Predictions & In-App Fixes

Improve activation & time-to-value

• Help users without leaving product
• Guide users to new features
• Reduce user drop-off
• Improve product adoption
• Design better experiences
• Drive customer retention
• Optimize product funnels
• Activate new users

Customer Success Stories

How Unolo Reduced Customer Churn by Up to 1% With Userpilot NPS Survey

Company size: Startup
Industry: Operations & Field Services
Use case: User Feedback
Feature: In-App Surveys

Unolo Results:

• 1% decrease in customer churn
• Better lead prioritization
• Streamlined feedback collection

How Unolo Achieved These Results with Userpilot

NPS Survey & Dashboard

After triggering an in-app NPS survey, Unolo monitored Userpilot's NPS dashboard for real-time scores and qualitative feedback. This enabled them to quickly spot unhappy users and jump into action, resolving issues swiftly and keeping them retained.

Welcome Surveys

Unolo designed a multi-field welcome survey with Userpilot that appears when users first log in. By tracking their responses, the team is able to prioritize high-potential leads and focus their efforts on them to convert them into paying customers.

In-App Surveys

Unolo’s previous feedback system relied on emails and support chat, which led to low response rates. By using Userpilot to trigger in-app surveys that appeared at relevant moments, they boosted survey engagement and gathered more valuable feedback.

Testimonial

"Userpilot surveys have been great because I was not expecting users to interact with them that much. The completion rate for one survey is 44%, which is a lot more than we expected."
Subhash Yadav
Product Marketer