# How Osano Reduced Churn by 40% with Userpilot’s Onboarding

Company size

EnterpriseMidsize

Industry

Privacy & Security

Use case

Expansion RevenueIn-App SupportProduct LaunchesUser Onboarding

Feature

In-App EngagementIn-App Surveys

## Osano’s Results:

Osano, a data privacy platform, utilized Userpilot's no-code interface to create in-app upgrade prompts and a resource center, leading to a significant reduction in delinquent churn and a 25% decrease in support chat requests.

### 25%

Reduction in Support Chat Requests

Significant Increase in Upgrades

### 40%

Reduction in Delinquent Churn

## How Osano Achieved These Results with Userpilot

### Resource Center

Osano increased the adoption of its complex product with a resource center that featured documentation, proactive tips, and more. Contextual support articles addressed over 90% of user queries directly on relevant pages.

### No-Code Upgrade Modals

By using Userpilot’s no-code upgrade modals, Osano was able to push for expansion revenue faster and increased upgrades without relying on engineering resources.

### Interactive Walkthroughs

Osano used Userpilot's flows as paywalls for overdue customers, blocking access until payments were made. This approach helped communicate account issues clearly and effectively reduced delinquent churn.

### How Osano Uses Userpilot to Drive Better Results

"We’ve seen a reduction in tickets and chat requests by 25% with Userpilot's resource center. This helped us reduce support costs, and provide a better experience for the end-user."

**Arlo Gilbert**  
CEO of Osano