How Osano Reduced Churn by 40% with Userpilot’s Onboarding

Company size

EnterpriseMidsize

Industry

Privacy & Security

Use case

Expansion RevenueIn-App SupportProduct LaunchesUser Onboarding

Feature

In-App EngagementIn-App Surveys

Osano’s Results:

Osano, a data privacy platform, utilized Userpilot's no-code interface to create in-app upgrade prompts and a resource center, leading to a significant reduction in delinquent churn and a 25% decrease in support chat requests.

25%

Reduction in Support Chat Requests

Significant Increase in Upgrades

40%

Reduction in Delinquent Churn

How Osano Achieved These Results with Userpilot

Resource Center

Osano increased the adoption of its complex product with a resource center that featured documentation, proactive tips, and more. Contextual support articles addressed over 90% of user queries directly on relevant pages.

No-Code Upgrade Modals

By using Userpilot’s no-code upgrade modals, Osano was able to push for expansion revenue faster and increased upgrades without relying on engineering resources.

Interactive Walkthroughs

Osano used Userpilot's flows as paywalls for overdue customers, blocking access until payments were made. This approach helped communicate account issues clearly and effectively reduced delinquent churn.

How Osano Uses Userpilot to Drive Better Results

"We’ve seen a reduction in tickets and chat requests by 25% with Userpilot's resource center. This helped us reduce support costs, and provide a better experience for the end-user."

Arlo Gilbert
CEO of Osano