# Userpilot AI: Real-Time Insights, Predictions & In-App Fixes

## Improve activation & time-to-value
- Help users without leaving product
- Guide users to new features
- Reduce user drop-off
- Improve product adoption
- Drive customer retention
- Optimize product funnels
- Activate new users

## Customer Success Stories

# How Liv-ex Transformed Product Decisions with User Data and No-Code Tools

Company size: Midsize  
Industry: E-commerce & Hospitality  
Use case: Product Adoption, Product Analytics, Product Launches, User Feedback, User Onboarding  
Feature: Analytics, In-App Engagement, In-App Surveys, Session Replay

## Liv-ex's results

Liv-ex used Userpilot's analytics, in-app engagement, and behavior-triggered surveys to transform product decision-making. The team refined product roadmapping, set up onboarding flows and labeled events without engineering help, redesigned key UX flows based on path analysis, and achieved over 70% survey completion rates.

### 70% Survey completion rate  
### 95% Of events labeled no-code

## How Liv-ex Achieved These Results with Userpilot

### Paths and Funnels
Liv-ex used Userpilot's paths and funnels to discover that their users were taking unnecessary steps between search and individual pages. The insight led to UX improvements and a full redesign of the exchange feature based on real user behavior data.

### In-App Surveys
By switching from blanket surveys to behavior-triggered surveys sent after specific user actions, Liv-ex achieved over 70% completion rates. The targeted approach ensured feedback came from users actively engaging with relevant features.

### Interactive Walkthroughs
The product marketing team used Userpilot's no-code flows, banners, and spotlights to create onboarding journeys and feature announcements. This reduced reliance on email communication and account management resources, enabling faster feature adoption without developer involvement.

## How Liv-ex Transformed Product Decisions with User Data and No-Code Tools

> "If you want to understand your customers' workflows, identify opportunities for improvements in UX, and find ways to advance your products through the use of data, go for Userpilot."  
> **Fred Haselton**  
> Product Manager

## Explore More Success Stories
Real results from businesses like yours.

\n\n79%\n\nRenewal rate for users with custom onboarding flows  
→ [Learn More](https://userpilot.com/customers/jiminny/)

\n\n75%\n\nIncrease in feature usage  
→ [Learn More](https://userpilot.com/customers/cleeng/)

\n\n5-10x\n\nFaster product adoption  
→ [Learn More](https://userpilot.com/customers/amplemarket/)

\n\n25%\n\nReduction in support chat requests  
→ [Learn More](https://userpilot.com/customers/osano/)

## Loved By Product Teams Everywhere

From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.

> "Really like Userpilot. It is helping us drive feature adoption and it is very intuitive to use."
> **Xevi F.**  
> Product Manager Insurance

> "Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform."
> **Jeeda M.**  
> Operations Manager

> "My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users."
> **Adam S.**  
> Customer Success Manager

> "Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners."
> **Chiara C.**  
> Product Manager Insurance