# Userpilot AI: Real-Time Insights, Predictions & In-App Fixes

Improve activation & time-to-value:
- Help users without leaving product
- Guide users to new features
- Reduce user drop-off
- Design better experiences
- Drive customer retention
- Optimize product funnels

## Customer Success Stories

# How Jiminny Connects Analytics with In-App Engagement to Drive Feature Adoption and Renewals

**Company size**: Midsize  
 **Industry**: MarTech  
 **Use case**: Product Adoption, Product Analytics, Product Launches, User Onboarding  
 **Feature**: Analytics, In-App Engagement

## Jiminny's Results

Jiminny adopted Userpilot as a unified platform for product analytics and in-app engagement, building a repeatable process to drive feature adoption. By connecting no-code event tracking with targeted in-app flows, Jiminny achieved measurable adoption impact, supported 79% renewal rates through custom onboarding flows, and eliminated developer dependency for tracking and engagement.

### Results Summary
- Increase in user activation and product adoption
- **79%** Renewal rate for users with custom onboarding flows
- Eliminated developer dependency for event tracking

## How Jiminny Achieved These Results with Userpilot

### Trends Analytics and Custom Dashboards
The team relies on trend analytics reports and custom dashboards to monitor adoption after every launch. They track both total usage and individual user activity to distinguish genuine adoption from power-user skew. If a feature isn't gaining traction, they respond with follow-up nudges to re-engage users.

### Segmented In-App Engagement
Every medium-to-large feature release is accompanied by an in-app announcement segmented by user role and subscription tier. Single-action tooltips and modals drive immediate adoption spikes. High-tier users also see custom flows prepared no-code by their CSMs.

### No-Code Event Tracking
Jiminny product team sets up event tracking themselves using visual labeler, eliminating the need for engineering involvement. This removed bottlenecks, enabled instant tracking post-releases, and freed developers to focus on building the product.

### Testimonial

> "Userpilot has helped my team and me a lot in our daily, monthly, and quarterly activities. We can see how our work impacts our customers, but also ensure that we make informed decisions about where to go next and what needs improvement."  
> **Galya Dimitrova, Head of Product**

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