## Userpilot AI: Real-Time Insights, Predictions & In-App Fixes

### Customer Success Stories

# How Cleeng Used Userpilot to Spot a UI Issue and Save Feature Adoption After a 92% Drop

**Company size**: Midsize  
 **Industry**: Operations & Field Services  
 **Use case**: Product Adoption, Product Analytics, Product Launches, User Onboarding  
 **Feature**: Analytics, In-App Engagement, Session Replay

## Cleeng's Results

Cleeng, a D2C subscription management platform, leveraged Userpilot to recover from a 92% drop in new feature usage after a UI redesign. They increased page visits by 75% in just a few days, identified the source of the problem, and found a solution that increased feature adoption even further.

### 75%

Increase in feature usage (from post-redesign drop)

Significant improvement of feature adoption  
Streamlined user onboarding

## How Cleeng Achieved These Results with Userpilot

### Tooltips

Cleeng's product design team added a tooltip highlighting a new location of the feature that suffered usage drops. The page visits immediately increased even before the UI change.

### Analytics

Thanks to the combination of product analytics and session replays, the team discovered that many customers missed the new feature after the initial redesign, proving that a UI fix is necessary. After the fix, the feature page became one of the top 10 most-visited pages.

### Onboarding Flows

Cleeng's team implemented an interactive onboarding flow with modals and tooltips walking users through the core features, as well as a resource center for self-serve help and feedback collection. Now, new users become independent faster and share feedback more frequently.

### User Feedback

“Userpilot set me on the path to becoming a very good product designer. The platform helps me learn how to use data and make product decisions.”  
**Anna Sobiak - Product Designer**

## Explore More Success Stories

Real results from businesses like yours.

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79%\
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Renewal rate for users with custom onboarding flows\
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→](https://userpilot.com/customers/jiminny/)

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Data-driven UX redesign\
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→](https://userpilot.com/customers/liv-ex/)

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5-10x\
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Faster product adoption\
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→](https://userpilot.com/customers/amplemarket/)

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25%\
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Reduction in support chat requests\
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→](https://userpilot.com/customers/osano/)